RETURN POLICY: YARN
Don't love it? We accept returns on most yarn (unused, in it's original packaging, all tags attached, and not wound) within 30 days of receipt for store credit. Please note: We DO NOT accept returns on hand-dyed yarn, sale yarn or special orders. Simply email us at [email protected] and we will provide a Return Authorization (RA) number and shipping instructions. Please note, returns without an RA number WILL NOT be accepted.
ALL OTHER PRODUCTS
Books, patterns, accessories, needles, and other tools may not be returned. We will happily reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost. If you receive damaged merchandise, please contact us at [email protected] and we will send you a Return Authorization (RA) number and shipping information.